Our customer service team is available Monday through Friday, 10 AM–2 PM MST (excluding holidays).We aim to respond to all inquiries within 24 hours. Weekend messages will be handled on Monday.

You can reach us by email at support@honeystonebeauty.com.

Most orders are processed within 48 hours of purchase. Your selected shipping method will be applied at checkout. A tracking number will be emailed to you once your order ships.

If your order hasn't shipped yet, email us at support@honeystonebeauty.com as soon as possible to cancel.Once an order has shipped, we’re unable to cancel it.

We want you to love every purchase—but if something isn’t quite right, we’ve got you covered. Unopened and unused products may be returned within 30 days of purchase for a full refund (excluding original shipping costs).

Return shipping is the customer’s responsibility, but we’re happy to make it easy!Need a label? Just email us at support@honeystonebeauty.com, and we’ll send you a prepaid label or a USPS QR code. The shipping and handling  fee will be deducted from your refund.

Unfortunately, we cannot accept returns on opened or used items. If you have concerns, please contact us for assistance—we’re here to help.

Yes! We offer travel sizes from time to time. Check our store for the latest travel size products so you can try them before committing to full-size versions.

Yes, the following items are non-refundable:

• Free gifts
• Sample-sized items
• Clearance items
• Opened or used products

Refunds are issued to the original payment method after your return is received and reviewed.Please note: original shipping fees are non-refundable.

We’re always happy to help you feel confident in your purchase. Please email us at support@honeystonebeauty.com.

Honey & Stone Beauty

“BEE Beautiful! We dare YOU!”